Last Updated: July 12, 2026

Governing Law: State of Nevada, United States

Privacy Contact: info@compatibilityclinic.com

 

IMPORTANT NOTICE: This Privacy Policy contains important information about your rights and our obligations regarding your personal data. Please read it carefully. By using The Compatibility Clinic website or services, you agree to the terms of this Privacy Policy.

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1.  INTRODUCTION

The Compatibility Clinic ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our matchmaking and relationship services. Because we provide a personal matchmaking service, we may collect sensitive personal information beyond what is typical for general commercial websites. We take this responsibility seriously and handle your information with the highest degree of care and discretion.

 

This Policy applies to all users of our website and services, including registered members, visitors, and individuals who contact us for information. It does not apply to third-party websites linked from our site — please review those sites' privacy policies independently.

We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on our website with a revised effective date and, where required by applicable law, by email. Continued use of our services after such notice constitutes acceptance of the revised Policy.

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2.  INFORMATION WE COLLECT

We collect the following categories of information:

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2.1  Personal & Contact Information

Information including but not limited to your first and last name, email address, phone number, mailing address, and other personally identifying information provided during registration or account creation.

 

2.2  Matchmaking Profile Information (Sensitive Data)

Because we provide a personal matchmaking service, we collect detailed profile information necessary to facilitate introductions. This may include:

• Relationship goals, preferences, and history

• Physical descriptions and photographs

• Lifestyle preferences (e.g., hobbies, interests, values, religion, dietary preferences)

• Demographic information (e.g., age, ethnicity, education, profession, income range)

• Romantic and relationship history as voluntarily disclosed

• Sexual orientation and gender identity (where voluntarily provided)

• Personality assessment results and compatibility data

 

Sensitive Data Notice: Some of the matchmaking profile information we collect may constitute 'sensitive personal data' under applicable privacy laws. We collect this information solely for the purpose of providing our matchmaking services, and only with your explicit consent obtained through a written consent form completed at the time of member registration. You are never required to provide sensitive categories of information — omitting such details may limit the specificity of matches we can facilitate but will not otherwise affect your access to our services.

 

2.3  Account Information

Your username, password, and other credentials required to create and access your member account. We store passwords in encrypted form and do not have access to your plain-text password.

 

2.4  Billing & Payment Information

Credit card or other payment information collected when you purchase services. We use PCI-compliant payment processors and do not permanently store full payment card numbers on our systems. Billing information is processed and stored by our payment card processors subject to their own security measures.

 

2.5  Background Check Information

As described in Section 4.2, we conduct background checks on members as part of our safety and verification process. This may include identity verification data, criminal history records, sex offender registry checks, and other public record information obtained from a third-party consumer reporting agency. This information is collected only with your prior written consent and is used solely for member safety purposes.

 

2.6  Website & Usage Information

Technical information collected automatically when you use our website, including:

• IP address and general geographic location

• Browser type, version, and device information

• Device identifiers (e.g., Apple IDFA or Android Advertising ID for mobile devices)

• Pages visited, links clicked, and time spent on pages

• Referring website or search terms used to find our site

 

2.7  Communications & Customer Service Information

Records of communications between you and The Compatibility Clinic, including emails, phone call notes, survey responses, and feedback.

 

2.8  Anonymous & Aggregated Information

Information derived from personal and usage data that has been de-identified and aggregated so that it cannot reasonably be used to identify you. We use this information to analyze usage trends, optimize our services, and for other legitimate business purposes.

 

2.9  Third-Party Information

We may receive additional information about you from third-party sources where we have the legal right to do so, including identity verification services, social media platforms (where you connect your account), and publicly available sources. We will handle any such information in accordance with this Policy.

 

2.10  How We Obtain Your Consent

The Compatibility Clinic uses different consent mechanisms depending on the nature and sensitivity of the data or activity involved. We are committed to ensuring that consent is always informed, specific, and freely given. The following table summarizes the consent mechanism used for each category of data collection or processing activity:

Data / Activity

Consent Mechanism

General Terms & Privacy Policy

Clickwrap at registration — user must actively check an unchecked checkbox confirming agreement before completing registration.

Background check authorization (FCRA)

Standalone e-signature form — a separate written authorization document provided to the member prior to any background check, as required by the Fair Credit Reporting Act. This form is distinct from all other agreements.

Email marketing

Explicit opt-in checkbox (unchecked by default) presented at registration. Members are not enrolled in marketing emails unless they affirmatively select this option.

Introduction to a potential match

Notification and affirmative confirmation — the member is informed of a proposed introduction and must confirm willingness to proceed before any profile information is shared with the other party.

 

Consent is always separate and distinct for each category of sensitive data or processing activity listed above. We do not bundle consent — you will never be required to agree to all uses as a single condition of membership. Consent for sensitive data may be withdrawn at any time by contacting us at info@compatibilityclinic.com, though withdrawal may affect our ability to provide certain matchmaking services.

3.  HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide, operate, and improve our matchmaking services and website

• To create and manage your member account and matchmaking profile

• To identify and facilitate introductions with compatible matches

• To communicate with you about your account, matches, and services — including by email, text, or phone

• To conduct background checks for member safety and verification purposes (with your consent)

• To process payments and provide billing support

• To personalize your experience and tailor our services to your preferences

• To send you marketing and promotional communications (subject to your right to opt out — see Section 8)

• To prevent fraud, enforce our Terms of Service, and protect the safety of our users and staff

• To comply with legal obligations and respond to lawful requests from government authorities

• To analyze usage trends and optimize our website and marketing efforts using anonymous and aggregated data

• To transfer your information in connection with a merger, acquisition, or sale of all or a portion of our business (see Section 7)

 

We will never use your sensitive matchmaking profile data (Section 2.2) or background check results (Section 2.5) for purposes unrelated to providing our matchmaking services without your separate, explicit consent.

 

4.  HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with the following categories of third parties only as necessary to provide our services or as required by law:

 

4.1  Service Providers & Subcontractors

We engage third-party companies to support our operations. These include:

• Payment processors — to securely process credit card and other payment transactions

• Website hosting and cloud infrastructure providers — to host and maintain our website and databases

• Email and communications platforms — to deliver transactional and marketing emails

• Customer relationship management (CRM) software — to manage member accounts and communications

• Analytics providers — to analyze website usage and improve our services

• Identity verification and background check providers — to verify user identity and conduct member safety checks

 

We require all service providers to maintain appropriate data security measures and to use your information only for the specific purposes for which they are engaged. We do not permit service providers to use your information for their own independent marketing or commercial purposes.

 

4.2  Background Check Providers — Fair Credit Reporting Act (FCRA) Disclosures

This section constitutes a required disclosure under the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.). Please read it carefully. Your rights under the FCRA are summarized at the end of this section.

 

4.2.1  Use of Consumer Reports

The Compatibility Clinic uses a third-party consumer reporting agency (CRA) to conduct background checks on members as part of our member safety and verification process. Background checks may include, but are not limited to:

• Identity verification

• Criminal history records (federal, state, and county level)

• Sex offender registry searches

• Address history and identity fraud alerts

• Other public records as permitted by applicable law

 

4.2.2  Required Consent

In accordance with the FCRA, The Compatibility Clinic will not obtain a consumer report about you without first:

• Providing you with a clear and conspicuous written disclosure in a document consisting solely of that disclosure, informing you that a consumer report may be obtained for member safety and verification purposes

• Obtaining your prior written authorization through a separate consent form before any background check is initiated

 

This consent is separate from your general membership agreement and this Privacy Policy. You will receive a standalone FCRA Disclosure and Authorization form at the time of member enrollment. Your signature on that form constitutes your authorization for us to obtain a consumer report.

You have the right to refuse to authorize the background check. However, please be advised that authorization is a condition of membership — if you decline, we may be unable to complete your enrollment or provide our matchmaking services.

 

4.2.3  Adverse Action Procedures

If The Compatibility Clinic takes an adverse action against you (such as denying or revoking membership) based in whole or in part on information contained in a consumer report, we will:

• Provide you with a pre-adverse action notice before the adverse action is taken, including a copy of the consumer report and a copy of 'A Summary of Your Rights Under the Fair Credit Reporting Act'

• Allow you a reasonable period (generally five business days) to review the report and dispute any inaccurate or incomplete information with the consumer reporting agency before the decision is finalized

• Provide you with an adverse action notice after the final adverse action decision, including the name, address, and phone number of the CRA that provided the report; a statement that the CRA did not make the decision and cannot explain why the decision was made; and notice of your right to obtain a free copy of your report from the CRA within 60 days and to dispute the accuracy or completeness of any information in the report

 

4.2.4  Accuracy and Dispute Rights

If you believe that information contained in a consumer report obtained about you is inaccurate or incomplete, you have the right to dispute that information directly with the consumer reporting agency that prepared the report. The CRA is required to investigate your dispute within 30 days (or 45 days if you submit additional information) and to correct or delete any information that cannot be verified.

To initiate a dispute, contact the consumer reporting agency directly using the contact information provided in the copy of your report. You may also contact us at [privacy@compatibilityclinic.com] to inform us of a pending dispute, and we will take appropriate steps while the matter is being investigated.

 

4.2.5  Retention and Use of Background Check Results

Background check results are used solely to evaluate eligibility for membership in The Compatibility Clinic. We will not use background check information for any other purpose without your separate, explicit consent. Results are retained for a period consistent with our data retention policy (Section 6) and applicable legal requirements. We do not share background check results with other members or with unaffiliated third parties, except as required by law.

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4.2.6  Consumer Reporting Agency Contact Information

The consumer reporting agency we use to conduct background checks is:

CRA Name:

[Consumer Reporting Agency Name]

Address:

[CRA Street Address, City, State, ZIP]

Phone:

[CRA Phone Number]

Website:

[CRA Website URL]

 

If we change our consumer reporting agency, we will update this section and notify members of the change.

 

YOUR FCRA RIGHTS — SUMMARY OF CONSUMER RIGHTS

Under the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.), you have the following rights with respect to any consumer report obtained about you:

• You must be told if information in your file has been used against you in a decision about you.

• You have the right to know what is in your file. You may request and obtain all information about you from a consumer reporting agency (CRA). You may be charged a reasonable fee. There is no fee for the disclosure if a person has taken adverse action against you because of information in your report.

• You have the right to ask for a credit score from consumer reporting agencies that create scores or distribute scores used in residential real property loans. You may request the score together with key factors affecting your score.

• You have the right to dispute incomplete or inaccurate information. If you identify information in your file that is incomplete or inaccurate, and report it to the CRA, the CRA must investigate unless your dispute is frivolous.

• Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete, or unverifiable information must be removed or corrected, usually within 30 days.

• Consumer reporting agencies may not report outdated negative information. In most cases, a CRA may not report negative information that is more than seven years old, or bankruptcies that are more than 10 years old.

• You have the right to seek damages from violators. If a CRA, or in some cases a user of consumer reports or a furnisher of information to a CRA, violates the FCRA, you may be able to sue in state or federal court.

• You may have additional rights under your state law. The state of Nevada may provide additional protections. For more information, contact your state or local consumer protection agency or your state Attorney General.

A full description of your FCRA rights is available from the Consumer Financial Protection Bureau (CFPB) at: consumerfinance.gov/learnmore

 

4.3  Potential Matches

As a core function of our matchmaking service, limited profile information (such as your name, photograph, and general profile details) may be shared with other members whom our matchmakers identify as potential compatible matches. You will be informed before any such introduction is made, and you may decline introductions at any time. Background check results are never shared with other members.

 

4.4  Legal & Regulatory Disclosures

We may disclose your information when required to do so by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of The Compatibility Clinic, our users, or the public.

 

4.5  Business Transfers

In the event of a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website prior to your information becoming subject to a different privacy policy.

 

4.6  With Your Consent

We may share your information with other third parties with your prior explicit consent for purposes not described in this Policy.

 

5.  COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies, tracking pixels, and similar technologies to operate and improve our services, personalize your experience, and serve targeted advertising.

 

5.1  What Are Cookies

Cookies are small data files stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

 

5.2  Types of Cookies We Use

• Essential cookies: Required for the website to function. These cannot be disabled.

• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).

• Functional cookies: Remember your preferences and settings.

• Advertising cookies: Used to deliver targeted ads based on your browsing behavior, including on third-party websites.

 

5.3  Your Cookie Choices

You may control cookies through your browser settings or by using the opt-out tools below:

• Opt out of targeted advertising from us by following the instructions in your account settings or contacting us at [privacy@compatibilityclinic.com]

• Opt out of NAI member advertising via the NAI opt-out tool at optout.networkadvertising.org

• Opt out of DAA member advertising via the DAA opt-out tool at optout.aboutads.info

 

Opting out of targeted advertising does not prevent the collection of data for operational purposes such as fraud prevention. If you use multiple browsers or devices, you may need to opt out on each.

 

6.  DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:

• The nature and sensitivity of the information

• The purposes for which we collected it and whether those purposes have been fulfilled

• Legal, regulatory, and contractual obligations (e.g., financial records may be retained for seven years; FCRA-related records for a minimum of five years)

• Whether the information is needed to resolve disputes or enforce agreements

 

When we no longer need your personal information and have no legal basis to retain it, we will securely delete or de-identify it.

 

7.  DATA SECURITY

We apply technical, administrative, and organizational security measures designed to protect your information against unauthorized access, loss, misuse, alteration, or destruction. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols

• Encryption of payment card data in accordance with PCI DSS standards

• Restricted access to personal data limited to employees and contractors who need it to perform their job functions

• Regular security assessments and monitoring of our systems

• Secure password storage using one-way hashing

 

While we take reasonable steps to protect your information, no security system is impenetrable. We cannot guarantee that unauthorized parties will never be able to defeat our security measures. You are also responsible for maintaining the security of your account credentials. The Compatibility Clinic will never contact you by email to request your password or payment information.

 

7.1  Data Breach Notification

In the event of a data breach that is reasonably likely to result in harm to affected individuals, we will notify affected users in accordance with applicable law — including Nevada Revised Statutes § 603A.220 and any other applicable state or federal breach notification requirements. Notification will generally be provided within 30–45 days from discovery of the breach and will include:

• A description of the nature of the breach

• The categories of personal information involved

• Steps we have taken to address the breach

• Steps you can take to protect yourself

• Contact information for our privacy team

 

8.  MARKETING COMMUNICATIONS

By providing your email address or phone number, you may be added to our marketing communications list and receive information about our services, promotions, and other relevant content. We will not share your email address or phone number with unaffiliated third parties for their own marketing purposes without your explicit consent.

 

8.1  Email Marketing

If you provide us with your email address during registration or account updates, you may receive marketing or promotional emails from us. You may opt out at any time (see Section 8.3).

 

8.2  Text / SMS Marketing — TCPA Disclosure

The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, imposes specific requirements for marketing text messages. The following disclosures are required by law.

 

The Compatibility Clinic may send you marketing or promotional text messages (SMS/MMS) only if you have provided your prior express written consent to receive such messages. Your consent to receive marketing text messages is not a condition of purchasing any goods or services from us.

By opting in to text message marketing, you agree to receive recurring automated marketing text messages from The Compatibility Clinic at the mobile number you provide. Message and data rates may apply. Message frequency may vary.

Each marketing text message we send will include instructions for opting out. To stop receiving marketing text messages at any time:

• Reply STOP to any marketing text message you receive from us

• Email us at info@compatibilityclinic.com with your name and mobile number and the word 'STOP'

 

After opting out, you will receive one final text message confirming your opt-out. You will not receive further marketing text messages unless you re-subscribe. Please note that opting out of marketing text messages does not affect your receipt of transactional or service-related text messages (e.g., appointment confirmations, security alerts), if applicable.

 

For help with text message marketing, reply HELP to any marketing text message or contact us at info@compatibilityclinic.com. Carriers are not liable for delayed or undelivered messages.

 

8.3  How to Opt Out of All Marketing

You may opt out of all marketing communications (email, text, or phone) at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email

• Replying STOP to any marketing text message

• Emailing [unsubscribe@compatibilityclinic.com] with "Unsubscribe" in the subject line

• Updating your communication preferences with an agency representative

 

Please allow up to 10 business days for opt-out requests to be processed. Even if you opt out of marketing communications, we may still send you transactional or service-related communications (e.g., account updates, security notices, responses to inquiries).

 

9.  YOUR PRIVACY RIGHTS

Depending on where you reside, you may have the following rights regarding your personal information:

 

9.1  General Rights (All Users)

• Right to Access: You may request a copy of the personal information we hold about you.

• Right to Correction: You may request that we correct inaccurate or incomplete personal information.

• Right to Erasure: You may request that we delete your personal information (subject to certain exceptions — see Section 9.4).

• Right to Withdraw Consent: Where we process your information based on consent, you may withdraw that consent at any time.

• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.

 

9.2  Nevada Residents (NRS Chapter 603A)

Nevada Revised Statutes Chapter 603A grants Nevada residents specific privacy rights, including the right to opt out of the sale of covered information.

If you are a Nevada resident, you have the right to:

• Request that we disclose the categories of personal information we have collected about you and the purpose for such collection

• Request that we do not sell your covered information to third parties

 

To exercise your Nevada opt-out right, please email us at info@compatibilityclinic.com with the subject line "Nevada Privacy Opt-Out Request." We will respond to verified requests within 60 days (with a possible 30-day extension where reasonably necessary).

 

9.3  California Residents (CCPA / CPRA)

If you are a California resident and The Compatibility Clinic meets applicable CCPA thresholds, the following rights apply to you. Even if thresholds are not currently met, we honor these rights as a matter of good practice.

California residents have the following additional rights under the CCPA and CPRA:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell.

• Right to Delete: The right to request deletion of personal information we have collected from you (subject to exceptions).

• Right to Correct: The right to correct inaccurate personal information we maintain about you.

• Right to Opt Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.

• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to purposes strictly necessary to provide the services.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

 

To exercise your California privacy rights, please submit a verifiable consumer request by emailing info@compatibilityclinic.com or calling [Phone Number]. We will respond within 45 days (with a possible 45-day extension where reasonably necessary).

We do not sell personal information as that term is defined under the CCPA. 

 

9.4  Right to Erasure — Important Limitations

When you request erasure of your personal information, we will take reasonable steps to delete your data within 45 days of receiving and verifying your request. However, we may retain certain information in the following circumstances:

• To comply with a legal obligation (e.g., tax records, fraud investigation, FCRA record-keeping requirements)

• To detect and prevent security incidents or fraudulent activity

• To exercise or defend legal claims

• To complete a transaction you have requested

• For certain internal uses compatible with the context in which you provided the information

 

Where complete erasure is not possible, we will de-identify your information so that it can no longer be reasonably linked to you. We will notify you of the outcome of your request, including any data we are unable to delete and the reason why.

If your information has already been shared with third-party service providers or other members as part of the matchmaking process, we will make reasonable efforts to notify those parties of your erasure request but cannot guarantee deletion from systems outside our direct control.

 

9.5  How to Submit a Privacy Rights Request

To exercise any of the rights described in this section, please contact us at:

• Email: info@compatibilityclinic.com

• Phone: [Phone Number]

• Mail: 5506 S Ft. Apache Rd Ste 120, Las Vegas, NV 89148

 

We may need to verify your identity before processing your request. We will not charge a fee unless requests are excessive or repetitive. We will respond within the timeframes required by applicable law.

 

10.  CHILDREN'S PRIVACY

The Compatibility Clinic website and services are intended solely for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, please do not use our website or submit any personal information to us.

If we learn that we have collected personal information from a person under 18, we will take prompt steps to delete that information. If you believe we may have inadvertently collected information from a minor, please contact us immediately at info@compatibilityclinic.com.

 

11.  SOCIAL MEDIA

The Compatibility Clinic maintains pages on various social media platforms. This Policy does not cover the privacy or security practices of those platforms. Please review the applicable platform's privacy policy and terms of use directly.

Social media platforms may provide us with aggregate analytics and demographic data about visitors to our social media pages. This information is used in anonymized, non-identifiable form to better understand our audience and improve our content strategy.

 

12.  LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, The Compatibility Clinic's liability arising out of or related to this Privacy Policy or any breach thereof shall be limited to direct damages actually incurred by you. In no event shall The Compatibility Clinic be liable for indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages.

Nothing in this Policy limits our liability where such limitation is prohibited by applicable law, including in connection with our obligations under Nevada data protection law, the FCRA, the TCPA, or other applicable federal or state privacy statutes.

 

13.  GOVERNING LAW & DISPUTE RESOLUTION

This Privacy Policy is governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to this Policy that cannot be resolved informally shall be subject to binding arbitration in Clark County, Nevada under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction to prevent immediate harm.

14.  CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Policy

• Post the revised Policy on our website

• Notify registered members by email where required by applicable law

 

Your continued use of our website or services after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, please discontinue your use of our services and contact us to close your account.

 

15.  CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer / Contact:

The Compatibility Clinic Administrator

Email:

info@compatibilityclinic.com

Phone:

[Phone Number]

Mailing Address:

5506 S Ft. Apache Rd Ste 120, Las Vegas, NV 89148

Unsubscribe Requests:

info@compatibilityclinic.com

Background Check Disputes:

info@compatibilityclinic.com — Subject: FCRA Dispute

 

© 2026 The Compatibility Clinic. All Rights Reserved.

This Privacy Policy was last reviewed and updated on July 12,2026